Frequently Asked Questions 

SHIPPING: All orders are shipped via UPS.


REFUNDS/RETURNS POLICY: All sales are final.

If an item arrives damaged please contact us within 2 business days for an exchange. If the item is out of stock, an online store credit code will be issued.

Approved returns will be issued via an online store credit code.


The customer is responsible for shipping costs on returned items*

For lost/stolen packages please contact us at thebrandher@gmail.com within 5  days of UPS delivery update. 

Packages lost due to incorrect address or missing apartment numbers will not be refunded. Store credit will be provided in this case.

MISTAKES DURING CHECKOUT: If you make a mistake when placing your order please contact us at thebrandher@gmail.com as soon as possible so that we can make corrections before shipping your package





What does Gold Filled mean?

Gold Filled jewelry is created by applying gold over a base metal such as brass, rhodium, copper or sterling silver.


How long will it last?

Under normal wearing conditions, and with proper care, your gold filled jewelry can last a lifetime. It does not chip or peel easily as gold plated jewelry does. Heavy wear and rough conditions will, of course, impact how your jewelry looks. This is true no matter what your jewelry is made of.


How do I clean my jewelry?

Warm water and a soft cloth are the best things you can do to maintain the beauty of your jewelry.


Things to avoid?

To maintain your jewelry, whether it is gold filled or solid gold, salt water, chlorine (swimming pools) and all heavy detergents and cleaning agents should be avoided.


If you have any other questions or concerns, please email us: thebrandher@gmail.com